As a UX designer, you will start seeing good and bad user experiences everywhere in your everyday life. It’s a blessing and a curse that comes with the job 😅. Your hunt starts already now. For this exercise, you will document a good user experience and a bad one using a UX evaluation method called I wish, I like, I wonder.
A good user experience can be anything from an app you enjoy using, a useful physical tool, a website that gives you that wow factor, or anything in between. A bad is then similar but something you are struggling to use, something that causes friction when using.
This will help you develop a critical eye for user-centred design and enhance your understanding of user needs.
You will need:
A pen, your phone or computer, and post-it notes or any form of online whiteboard tool with equivalents to post-its.
What you need to do:
1. Take a picture of a good and a bad user experience in your everyday life.
2. Use your post-it notes to evaluate first the good and then the bad user experience using the method I wish, I like, I wonder.
I Wish: Take note of any pain points or areas for improvement that you encounter. Ask yourself, "What do I wish was different or better about this experience?" Document your thoughts on separate post-it notes in the format; I wish……
I Like: Identify and document positive aspects of the user experiences that you come across. Ask yourself, "What do I like about this experience?" Document your thoughts on separate post-it notes in the format; I like……
I Wonder: Raise questions and curiosity about certain design choices or user experiences. Consider aspects that you find confusing or unclear. Ask yourself, "What do I wonder about this experience?" Document your thoughts on separate post-it notes in the format; I wonder……
3. Repeat for the bad user experience.